Support
lAundryman
Just like our service, our support is on-demand. From helping you get started to delivering your items and follow-ups, our trained support agents are available everyday between 9:00 AM till 11:30 PM, via E-mail, Whatsapp, in-app chat and phone call.
SEND us an e-mail
support@laundry-man.com
GENERAL SERVICE
SHOES & BAGS
HANDLING & CARE
ORDERS, COLLECTION & DELIVERY
PRICING & PAYMENT
PROBLEMS, ISSUES & COMPLAINTS
Our standard service usually takes 48 hours from collection to delivery.
Yes. Express Service is available for next-day delivery. Same-day service within 12 hours is available (subject to business hours).
Select the Express Service option when placing your order or mention it in your Cleaning Instructions.
Absolutely. We clean and restore all types of shoes and bags.
No need. Our team will sort your laundry appropriately before cleaning.
Unfortunately not - items which must be washed by hand will be returned uncleaned. Don't worry, you won't be charged if we can't clean your clothes.
Yes. We use specialist cleaning methods suitable for delicate materials, following the manufacturer’s care instructions.
Yes. We handle high-value garments including wedding dresses, gowns, and kimonos with the utmost care.
Yes. You can select our Press Only service for garments that simply require ironing.
Yes. We offer professional curtain cleaning and pressing services.
Standard shoe cleaning takes approximately 4 days from collection to delivery. This includes deep cleaning, deodorising, and conditioning.
Restoration services — including colour touch-up, midsole whitening, or full refurbishing — take between 7 to 10 days, depending on the condition and material.
We clean all types of shoes including sneakers, leather shoes, suede loafers, heels, and boots. Each pair is treated according to its material.
Yes. Our specialists handle premium and collectible sneakers using non-abrasive, professional cleaning methods to preserve original finishes.
Absolutely. We use material-specific products to lift stains and rejuvenate suede or nubuck without damaging the texture.
Yes. We provide midsole whitening, repainting, and scuff repair as part of our restoration service (7–10 days).
Yes. We can re-stitch panels, replace insoles, restore colour, and polish leather to bring shoes back to life.
Each pair is first dry-brushed, then hand-cleaned with professional solutions, deodorised, and air-dried in a temperature-controlled environment.
Yes. We offer deep cleaning, conditioning, and stain removal for handbags, purses, and wallets made from leather, fabric, or suede.
Yes. We handle luxury brands such as Louis Vuitton, Chanel, Gucci, Dior, and Prada, using care-tested products designed for delicate materials.
Yes. We provide colour restoration, leather moisturising, and scratch repair to revive aged or faded leather bags. Restoration typically takes 7–10 days.
Yes. We carefully clean and deodorise bag interiors, including fabric and suede linings, while preserving the bag’s structure.
We do our best with all stains, though success depends on the material and age. We’ll always advise before proceeding.
Yes. We offer an Express Shoe Cleaning Service within 24 hours, subject to availability.
You’ll receive a notification via the LAUNDRYMAN app or by email once your shoes or bags are ready for delivery.
No. Every item is tagged with a unique barcode to ensure full tracking throughout the cleaning process.
You can, however LAUNDRYMAN cannot accept responsibility for such items. We’ll clean them according to our professional judgement.
We do our best with all stains, though complete removal cannot always be guaranteed.
Most items are hung and wrapped in protective plastic. Folding is available upon request.
Yes, unless the care label advises against ironing due to fabric sensitivity.
We’ll return it uncleaned and you won’t be charged.
Yes. You can include specific notes or preferences in your order at checkout.
Yes. Accessories can be cleaned separately with appropriate care.
Yes. We use environmentally friendly and non-toxic cleaning solutions.
Yes. We handle printed and embroidered garments carefully to preserve design and texture.
You can place an order via our website or LADUNRYMAN app by scheduling a collection and delivery.
Yes. Please inform us in advance so we can coordinate a smooth collection.
Delivery is automatically set for the same time the following day. You can adjust your time in the order notes.
A minimum of one item
No problem. However, if it’s within one hour of your scheduled time, a re-arrangement fee of AED 10 will apply.
Yes. We offer collection and delivery services across Dubai.
Not necessarily. You can leave your items in a safe place with prior notice.
Yes. Contact our Customer Service team before your order is dispatched.
Express Service is charged at an additional AED 150 for same-day (within 12 hours) and AED 80 for next-day delivery.
The final total will be confirmed by email once verified.
Yes, though they cannot be used in combination with existing offers.
We charge per item for our services.
Yes. We provide tailored packages for businesses and bulk clients. Email us at operations@laundry-man.com for details.
We accept credit/debit cards and Apple Pay through our app.
Contact our Customer Care Team immediately at support@laundry-man.com or via the app.
We’ll re-clean or re-press the item free of charge if reported within 24 hours of delivery.
Any reported damage will be handled as per our Terms and Conditions of Service. A full investigation will be conducted, including reviewing the item, the service performed, and any supporting evidence provided (Add link to our terms and conditions)
Yes. Our support team is available 7 days a week, from 9:00 AM to 9:00 PM via the app or email.