IF YOU HAVE A QUESTION
ABOUT YOUR EXISTING ORDER
- What should I prepare for the first pickup?
- What areas do you cover?
- How long does cleaning take?
- Can I add extra items to my order when you collect?
- Which items should be dry cleaned and which should be laundered?
- Can I order by phone or email?
- How do I know if you can clean a specific type of clothing?
- I'm not sure how my items should be cleaned. What should I do?
- Where are my clothes cleaned?
- Why do women’s blouses cost more than men’s shirt?
- Are there any fabrics you don't clean?
- What if my clothes are damaged?
- Can you remove all stains?
Just have your clothes ready! Your LaundryMan Agent will bring LaundryMan bags to place your loose clothes in, so it helps to have them all together. Spare bags will also be given for your future orders.
Blue bag for Full Service
Grey bag for Ironing Only
White Bag for Wash & Fold
Kindly separate your items for each service. Anything in the White bag will be washed at 40ºC, tumble-dried on medium heat, and will be neatly folded.
We cover a wide area of Dubai.
The quickest way to find out if we cover your area is to download the app. Alternatively check our list below.
Al Bada’a Al Barsha Al Furjan Al Quoz Al Safa Al Satwa City Walk Al Wasl Arabian Ranches Barsha Heights Business Bay DIFC DIP Discovery Gardens Downtown Dubai Dubai Design District Dubai Marina Dubai Internet City Dubai Production City Dubai Sports City Dubai Studio City Green Community Village Jebel Ali Village JBR JLT Jumeirah Jumeirah Golf Estates Jumeirah Heights Jumeirah Islands Jumeirah Park JVC JVT Motor City Springs & Meadows The Greens The Lakes The Palm Jumeirah Umm Al Sheif Umm Suqeim
If you need the clothes the following day from pickup, additional 50% surcharge will apply.
Please note that we cannot check care labels of items in Wash& Fold orders, so please separate dry clean and laundered items if needed.
We recommend not including shirts in Wash & Fold orders, to ensure they are pressed to a crisp finish.
We’ll always do our best to make sure your clothes are handled correctly and with utmost care. If there’s any doubt or we can’t find a care label, we’ll return the item to you un-cleaned so there’s no possibility of damage to your items.
In the rare event that we receive your clothes and cannot clean them, we will notify you as soon as possible.
Your clothes are in safe hands and incidents of damage are extremely rare – but we understand it’s a natural point of concern.
In a (very, very) rare event your item is damaged, we’ll compensate you in accordance with our policy. Please refer to the T&Cs for more details.
Our teams use the highest quality equipment and industry-leading stain removal products available – but some stains can stump even us.
We’ll always try our best and we offer a free re-clean if you’re ever dissatisfied with the quality we provide, but unfortunately we cannot guarantee to remove all stains.
- Are there any clothes you cannot clean in Wash & Fold?
- Do I need to sort my clothes into colours and whites?
- What temperature do you wash the clothes at?
- Do you dry my clothes?
- When can you collect my order?
- Can I schedule pickup and delivery at different locations?
- Where do I input the voucher code?
- Can I give you back my hangers from a previous order?
- Can I reschedule a collection or delivery?
- I missed a scheduled collection/delivery, what do I do?
- Can I cancel my order?
- Where can I find my order history?
- Why is my collection/delivery slot greyed out?
- What are your customer care hours?
We are available from 12 noon to 11 pm, 7 days a week.
Want to check our availability? Download the app today!
Please note, there is a cancellation fee of 10 AED for any collection which is cancelled or rescheduled at less than 1 hour notice.
Alternatively, we will try to contact you and arrange a new collection or delivery time for a period of 30 days. If you’ve not claimed your clothes within 90 days we reserve the right to give them to a registered UAE charity of our choice.
Cancelling your order less than 1 hour before a scheduled collection or failing to be present will incur a 10 AED additional charge for the privilege.
- How do I enter voucher code?
- How can I modify an order?
- How do I check the status of my order?
- How to track my LaundryMan driver/ ETA?
- How to check my order history?
- How to cancel my order?
You can re-schedule, refine location, or modify items by following the steps below.
Step1: Click the washing machine icon on the top right corner to bring you to the ‘YOUR ORDER’ screen.
Step2: Select the order you need to modify. You’ll be directed to the screen for that specific order.
Step3: On this screen you’ll be able to refine the location, edit schedule and add or remove items.
Note, when opening the mobile app whilst an order is live, you should be taken to the order status screen automatically.
You’ll also find your driver’s estimated time of arrival in this section – and in the rare instance, he/she is running late, allowing push notifications on your smartphone means we can notify you beforehand. Otherwise, we’ll update you via SMS, email or phone call.
Tip – you can tap on a previous order and place this exact same order again (with the same items automatically basketed).
Go to your active orders list and select the order you want to cancel.
Hit ‘cancel’ and confirm.
Alternatively, you can contact Customer Care via Live Chat or through support@laundry-man.com to make changes to your order but the cancellation fee may still apply.
Please note, cancellation within 1 hour of your collection slot will incur AED10 fee.
- When will my card be charged?
- How can I pay?
- How are my card details transmitted and stored?
- Is there a minimum order?
- What is your pricing?
- I have a general enquiry, how can I contact the team?
- What if I need to make a complaint?
We use a highly secured platform called Checkout to collect payments. When you place an order with LaundryMan, Checkout secures the amount to ensure payment is possible but doesn’t directly charge your card until your clothes are received at our facility. We only collect payment once we’ve started cleaning your clothes.
In the event that the secured amount is different from the actual amount of the items received, we will release the hold on the secured amount then capture the correct amount. Please note, some banks may show the security hold as a recent transaction, but we only collect when we start cleaning your items.
We accept Visa & MasterCard. We cannot accept payments in cash at the moment.
You’re welcome to tip your LaundryMan Agents if you wish to and all tips go directly to them.
We utilise Checkout for processing payments and all sensitive information is encrypted using SSL (the industry standard) before being transmitted. Our servers do not store your card details to ensure an extra level of security.
Please see Checkout for more details.
Yes, there is a minimum order value and any order under this amount will be charged at the minimum order value. You can use vouchers and referral codes to lower the amount you actually pay, but some promotions may affect the minimum order value.
Alternatively, if you have a suggestion for how we can improve then you can reach the team at support@laundry-man.com
You can review our complaints policy in full at www.laundry-man.com/complaints
YOUR FIRST ORDER!
- What should I prepare for the first pickup?
- What areas do you cover?
- How long does cleaning take?
- Can I add extra items to my order when you collect?
- Which items should be dry cleaned and which should be laundered?
- Can I order by phone or email?
- How do I know if you can clean a specific type of clothing?
- I'm not sure how my items should be cleaned. What should I do?
- Where are my clothes cleaned?
- Why do women’s blouses cost more than men’s shirt?
- Are there any fabrics you don't clean?
Just have your clothes ready! Your LaundryMan Agent will bring LaundryMan bags to place your loose clothes in, so it helps to have them all together. Spare bags will also be given for your future orders.
Blue bag for Full Service
Grey bag for Ironing Only
White Bag for Wash & Fold
Kindly separate your items for each service. Anything in the White bag will be washed at 40ºC, tumble-dried on medium heat, and will be neatly folded.
The quickest way to find out if we cover your area is to download the app. Alternatively check our list below.
Al Bada’a Al Barsha Al Furjan Al Quoz Al Safa Al Satwa City Walk Al Wasl Arabian Ranches Barsha Heights Business Bay DIFC DIP Discovery Gardens Downtown Dubai Dubai Design District Dubai Marina Dubai Internet City Dubai Production City Dubai Sports City Dubai Studio City Green Community Village Jebel Ali Village JBR JLT Jumeirah Jumeirah Golf Estates Jumeirah Heights Jumeirah Islands Jumeirah Park JVC JVT Motor City Springs & Meadows The Greens The Lakes The Palm Jumeirah Umm Al Sheif Umm Suqeim
Please note that we cannot check care labels of items in Wash& Fold orders, so please separate dry clean and laundered items if needed.
We recommend not including shirts in Wash & Fold orders, to ensure they are pressed to a crisp finish.
WASH & FOLD
- Are there any clothes you cannot clean in Wash & Fold?
- Do I need to sort my clothes into colours and whites?
- What temperature do you wash the clothes at?
- Do you dry my clothes?
COLLECTION & DELIVERY
- When can you collect my order?
- Can I schedule pickup and delivery at different locations?
- Where do I input the voucher code?
- Can I give you back my hangers from a previous order?
- Can I reschedule a collection or delivery?
- I missed a scheduled collection/delivery, what do I do?
- Can I cancel my order?
- Where can I find my order history?
- Why is my collection/delivery slot greyed out?
- What are your customer care hours?
Want to check our availability? Download the app today!
Please note, there is a cancellation fee of 10 AED for any collection which is cancelled or rescheduled at less than 1 hour notice.
Alternatively, we will try to contact you and arrange a new collection or delivery time for a period of 30 days. If you’ve not claimed your clothes within 90 days we reserve the right to give them to a registered UAE charity of our choice.
Cancelling your order less than 1 hour before a scheduled collection or failing to be present will incur a 10 AED additional charge for the privilege.
APP USAGE
- How do I enter voucher code?
- How can I modify an order?
- How do I check the status of my order?
- How to track my LaundryMan driver/ ETA?
- How to check my order history?
- How to cancel my order?
You can re-schedule, refine location, or modify items by following the steps below.
Step1: Click the washing machine icon on the top right corner to bring you to the ‘YOUR ORDER’ screen.
Step2: Select the order you need to modify. You’ll be directed to the screen for that specific order.
Step3: On this screen you’ll be able to refine the location, edit schedule and add or remove items.
To check your order status from the home screen, simply tap the washing machine icon in the top right.Note, when opening the mobile app whilst an order is live, you should be taken to the order status screen automatically.
You’ll also find your driver’s estimated time of arrival in this section – and in the rare instance, he/she is running late, allowing push notifications on your smartphone means we can notify you beforehand. Otherwise, we’ll update you via SMS, email or phone call.
Tip – you can tap on a previous order and place this exact same order again (with the same items automatically basketed).
Go to your active orders list and select the order you want to cancel.
Hit ‘cancel’ and confirm.
Alternatively, you can contact Customer Care via Live Chat or through support@laundry-man.com to make changes to your order but the cancellation fee may still apply.
Please note, cancellation within 1 hour of your collection slot will incur AED10 fee.
PAYMENT & FEEDBACK
- When will my card be charged?
- How can I pay?
- How are my card details transmitted and stored?
- Is there a minimum order?
- What is your pricing?
- I have a general enquiry, how can I contact the team?
- What if I need to make a complaint?
We use a highly secured platform called Checkout to collect payments. When you place an order with LaundryMan, Checkout secures the amount to ensure payment is possible but doesn’t directly charge your card until your clothes are received at our facility. We only collect payment once we’ve started cleaning your clothes.
In the event that the secured amount is different from the actual amount of the items received, we will release the hold on the secured amount then capture the correct amount. Please note, some banks may show the security hold as a recent transaction, but we only collect when we start cleaning your items.
We accept Visa & MasterCard. We cannot accept payments in cash at the moment.
You’re welcome to tip your LaundryMan Agents if you wish to and all tips go directly to them.
We utilise Checkout for processing payments and all sensitive information is encrypted using SSL (the industry standard) before being transmitted. Our servers do not store your card details to ensure an extra level of security.
Please see Checkout for more details.
Yes, there is a minimum order value and any order under this amount will be charged at the minimum order value. You can use vouchers and referral codes to lower the amount you actually pay, but some promotions may affect the minimum order value.
Alternatively, if you have a suggestion for how we can improve then you can reach the team at support@laundry-man.com
You can review our complaints policy in full at www.laundry-man.com/complaints